You have a variety of support options for Embedthis products:
Maintenance programs provide security patches and software updates and upgrades. Maintenance is available only for the current version of a product and is not available for end-of-life / legacy versions of products.
You may use the ESP Issue and Bug Database to report bugs, issues and ask questions. Commercial customers should contact Embedthis directly for issues. See below for details.
Commercial support is available for current versions of products with a commercial license. For legacy versions, special support programs are available. Premium support packages and phone support are also available. With commercial support, you may email support with questions to firstname.lastname@example.org.
When contacting support, please include your license details and full problem description in your support request. Support and maintenance are renewable each year.
Open source customers should report issues via the Issue and Bug List.
Read the background behind ESP at: https://embedthis.com/blog/.